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Feb
8
2017-02-10 Maintenance notification of Taiwan IDC
Posted by Pinky Lee on 08 February 2017 05:10 PM

Maintenance notification of Taiwan IDC

 

Purpose:Scheduled maintenance at Taiwan IDC 

 

Work Start Date/Time:2017/02/10(Fri) 05:00 ~ 2017/02/10(Fri) 08:00 (GMT+8) 

 

Estimate Impact Time:2017/02/10(Fri) 05:00 ~ 2017/02/10(Fri) 08:00 (GMT+8) 

 

Note:During the operation, when the maintenance is proceeded, it may cause temporary packet loss, slow transit, and high latency of service to overseas, but no more than one minutes each time. 

 

 

Thank you for your cooperation and understanding. 

 

Support Team
Emagine Concept


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Feb
8

目前值班人员收到 台湾 机房 异常告警讯息,推测可能会造成网路及服务不稳定,
技术人员正在紧急排查中,请您稍候。一有任何最新消息,将会立即更新。
感谢您的理解,造成您的不便,我们深感抱歉!

 

Support Team
翔傲 五域通达

 


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Jan
24
2017-01-24 Happy Chinese New Year
Posted by Stacy Huang on 24 January 2017 12:34 PM

Dear Sir/Madam,

 

Happy Chinese New Year

Thank you for your support and trust !

Chinese New Year holiday begins from 27th Jan. 2017 until 2nd Feb. 2017.

We still can assist with any related problems during 29th Jan. 2017 to 2nd Feb. 2017,

but only new orders of dedicated server may be proponed. All service will be back to normal on 2nd Feb. 2017.

Thank you for your understanding.

Look forward to have more opportunities to work with you in the coming year.

 

Support Team
Emagine Concept


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Jan
23
2017-01-23 Emergency: LA IDC network Issue
Posted by Stacy Huang on 23 January 2017 08:18 PM

Dear customer,

The details of DDos attack as below 


2017-01-23 23:10 (GMT+8) Status: Resolved


Please be advised that the DDoS attack issue has been resolved. All the servers have been back in service.

We apologize for any inconvenience and thank you for your understanding!

.

2017-01-23 22:20 (GMT+8) Status: In Progress

Our tech. have nullrouted some IP, which caused the DDoS attack. 

Most related servers have been back in service at the moment. 

We will keep you posted once we have any further update. 

We apologize for any inconvenience and thank you for your understanding!

 

.

2017-01-23 21:10 (GMT+8) Status: In Progress


Our tech. have still been trying to solve the issue.

We will keep you posted once we have any further update. 

We apologize for any inconvenience and thank you for your understanding!


.

2017-01-23 19:30 (GMT+8) Status: In Progress

Our tech. have confirmed we have been having DDoS attack at L.A. IDC,

which causes the related services are not available at the moment. 

Estimated Impact:

1. Colocation / Dedicated Server (L.A. IDC) : Cannot access
2. Emagineconcept Website : Cannot access
3. Emagineconcept Client Area : Cannot access
4. VPS Control Panel : Cannot access
5. VPS (US) : Cannot access
6. Shared Hosting : Plesk and cPanel cannot access

Now our tech. have been working on it and trying to solve the problem.

We will keep you posted once we have any progress. 

We apologize for any inconvenience and thank you for your understanding.



2017-01-23 18:40 (GMT+8) Status: Investigating

Please be advised that our tech. has just detected some network problem at L.A. IDC
and we presume some related service has been affected. At the moment our tech
have started to investigate the problem and tried to resolve it.
We will keep you posted once we have any further update.


We apologize for any inconvenience and thank you for your understanding!


Support Team
Emagine Concept


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Jan
6
2017-01-14 Maintenance notification of Taiwan IDC
Posted by Pinky Lee on 06 January 2017 03:37 PM

Maintenance notification of Taiwan IDC

 

Purpose:Scheduled maintenance at Taiwan IDC 

 

Work Start Date/Time:2017/01/14(Sat) 22:00 ~ 2017/01/15(Sun) 08:00 (GMT+8) 

 

Estimate Impact Time:2017/01/14(Sat) 22:00 ~ 2017/01/15(Sun) 08:00 (GMT+8) 

 

Note:During the operation, when the maintenance is proceeded, it may cause temporary packet loss, slow transit, and high latency of service to Singapore. 

 

Thank you for your cooperation and understanding. 

 

Support Team
Emagine Concept


Read more »



Jan
6
2017-01-12 Maintenance notification of Taiwan IDC
Posted by Pinky Lee on 06 January 2017 03:28 PM

Maintenance notification of Taiwan IDC

 

Purpose:Scheduled maintenance at Taiwan IDC 

 

Work Start Date/Time:2017/01/12(Thu) 00:00 ~ 2017/01/12(Thu) 06:00 (GMT+8) 

 

Estimate Impact Time:2017/01/12(Thu) 00:00 ~ 2017/01/12(Thu) 05:00 (GMT+8) 

 

Note:During the operation, when the maintenance is proceeded, it may cause temporary packet loss, slow transit, and high latency of service to overseas, but no more than one minutes each time. 

 

Thank you for your cooperation and understanding. 

 

Support Team
Emagine Concept


Read more »